SPA POLICIES

Refunds:
There are no refunds for any service or product. Unopened products in original, undamaged packaging can be returned within 14 days for store credit when accompanied with a receipt. Spa series of treatments and gift certificates can be exchanged for credit only to be used toward other products or services.

Reservations:
All spa services are available by appointment. We recommend scheduling your appointment as far in advance as possible to ensure availability. Walk-ins are based on availability. Any gift cards, vouchers, or certificates must be mentioned at time of booking. For parties of 3 and larger or any spa package, we require a credit card or gift certificate number.

Check In:
If you are a first time client, we suggest that you arrive 10 minutes before your appointment. This will allow ample time for a skin consultation necessary to customize treatments to your personal needs and to complete a profile before your service.

Late Arrivals:
Late arrivals will not receive an extension of scheduled service.

Cancellations:
We require 24 hours advance notice in order to cancel or change any service with no charge. If you do not notify us of the cancellation 24 hours prior to your spa treatment, you are subject to a 15% charge for each service that would have been rendered. This policy also applies to gift card, vouchers, or certificates holders.

Gift Certificates:
All gift certificates must be mentioned and approved prior to making your appointment.

Spa Promotions:
Spa promotions cannot be used or combined with any other offer, promotion, or third party gift certificate.

Loss or Damage:
For the protection of your clothing, we recommend wearing the robe provided. We cannot be responsible for any loss or damage of personal items.

Cell Phones:
We ask that you please mute cell phones during your visit. Please maintain conversations at a considerate volume in all spa areas.

Health Conditions:
Please advise us at time of booking of any health conditions, allergies, injuries, pregnancy or special needs that may affect your services.

Cleanliness:
For your safety and health we are committed to the highest standards of cleanliness. All equipment is sterilized and sanitized after every service and treatment.

Gratuities:
All services do not include gratuity but a cash gratuity of 15-20% of each service price is appropriate and appreciated. However, the gratuity you leave is entirely based on your satisfaction.

Payment:
All major credit cards are accepted. We do not accept any personal or traveler’s checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.


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